Course
Writing Effective E-mails and Instant Messages (acm_02_a01_bs_enus)
FOUNDATION
Writing Effective E-mails and Instant Messages (acm_02_a01_bs_enus)
Email has become an indispensable communication tool for organizations, and plays a vital role in how they conduct business and maintain their operations. As a result, one of the most important communication skills to have in the workplace today...
Sending E-mails to the Right People (acm_02_a02_bs_enus)
FOUNDATION
Sending E-mails to the Right People (acm_02_a02_bs_enus)
Sending an email to the wrong person, or excluding the right person, hinders effective communication and is a sign of poor email etiquette. Because email is so central to how organizations do business today, writing emails effectively – and...
Organizing Your E-mail (acm_02_a03_bs_enus)
FOUNDATION
Organizing Your E-mail (acm_02_a03_bs_enus)
In the modern business environment, it’s easy to feel overwhelmed by the volume of written communication that you need to process every day. To keep up, you need strong communication skills to sort, file, respond to, or delete all emails that...
Using the Parts of Speech (acm_04_a01_bs_enus)
FOUNDATION
Using the Parts of Speech (acm_04_a01_bs_enus)
Effective business writing is one of the most important communication skills in the workplace today. By writing well, using clear sentences and correct grammar, you can ensure your message is communicated to and understood by your intended...
Getting the Details Right: Spelling Basics (acm_04_a02_bs_enus)
FOUNDATION
Getting the Details Right: Spelling Basics (acm_04_a02_bs_enus)
Spelling errors are all too common, and are one of the main culprits behind poor business writing. A wrong letter here, an extra letter there, and your reader may lose confidence in your communication skills and overall competence as a...
Abbreviating, Capitalizing, and Using Numbers (acm_04_a03_bs_enus)
FOUNDATION
Abbreviating, Capitalizing, and Using Numbers (acm_04_a03_bs_enus)
Writing well is not just about constructing logical sentences. It also involves the correct use of abbreviations, capital letters, and numbers in your business writing. Knowing how to use them consistently is a strong asset to have as part of...
Using Punctuation Marks (acm_04_a04_bs_enus)
FOUNDATION
Using Punctuation Marks (acm_04_a04_bs_enus)
Punctuation is the collection of marks used to separate sentences and their parts. Although appropriate punctuation is an undervalued part of your communication skills, it can make your business writing clear and less likely to be...
Creating Well-constructed Sentences (acm_04_a05_bs_enus)
FOUNDATION
Creating Well-constructed Sentences (acm_04_a05_bs_enus)
Syntax is the grammatical term for arranging words to create logical phrases, clauses, and sentences. Well-constructed sentences express an idea by using the parts of speech in a logical order, and are essential for effective business writing. A...
Troublesome Words and Phrases: Common Usage Mistakes in Writing (acm_04_a06_bs_enus)
FOUNDATION
Troublesome Words and Phrases: Common Usage Mistakes in Writing (acm_04_a06_bs_enus)
The many nuances and conventions in the English language make it diverse and interesting; however, when it comes to writing well, they can also cause some difficulties. For better writing skills, you must familiarize yourself with some of the...
Overcoming Unconscious Bias in the Workplace (apd_14_a03_bs_enus)
FOUNDATION
Overcoming Unconscious Bias in the Workplace (apd_14_a03_bs_enus)
Ensuring a diverse, welcoming, and productive organization means overcoming biases. No matter who you are, you are prey to unconscious biases. To be part of a complex, diverse workplace, you must take steps to overcome them. In this course,...

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